Job Details

Junior Technical Support (Remote)

Full TimeRemote OnlyUrgent

Zone7 develops software products within the WordPress ecosystem. We are based in Dubai, UAE and a distributed group of young minds serving businesses and individuals around the world to improve their websites and online presence. We are passionate about delivering high-quality products and maintaining an excellent level of customer service.

This is a full-time position with a competitive salary and other benefits. As a remote opportunity, you will have the flexibility to work from anywhere. If you possess extensive experience in plugin development and want to join a dynamic team of designers, developers and support engineers then we’d love to hear from you!

Job Description:

As a Junior Technical Support team member, you will play a crucial role in ensuring our customers receive top-notch assistance with our WordPress products. You’ll be working closely with our talented team to provide support for Divi Essential, Woo Essential, and Popup Pro, assisting users in optimizing their websites and troubleshooting technical issues.


Provide excellent customer support through various channels (email, chat, and potentially phone).
Troubleshoot and resolve technical issues related to our WordPress products.
Assist customers in utilizing Divi Essential, Woo Essential, and Popup Pro effectively.
Collaborate with the development team to communicate customer feedback and assist in improving product functionality.
Contribute to the creation of support documentation and knowledge base articles.
Stay up-to-date with the latest WordPress trends, updates, and best practices.


A clear understanding of WordPress, Divi, and Page Builder Plugins.
Proficiency in HTML and CSS.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively within a team.
Eagerness to learn and adapt to new technologies.
Prior experience in technical support is a plus, but not mandatory.

Must have:

Must have a good internet connection with uninterrupted power (electricity supply)
Must own a laptop or a PC with decent specifications
Must have a good webcam and microphone to attend video conferencing calls with ease
Must be able to stay online from mobile devices during office hours (for emergencies)

Perks & Benefits You’ll Get

Monthly Salary Range: 25-30K BDT
Yearly Salary Review with increment opportunity
Your voice is always heard
Performance Bonuses
Festival Bonuses twice a year
Annual Tour
Marriage Bonus and Marriage Leave
Paternity and Maternity Leave

Job Type

Permanent (Full time)


1 to 2 Years


Remote (Bangladesh)

Working Hour

9 AM to 6 PM

Working Day

Sunday to Thursday


Friday and Saturday


One (01)


07 February 2024